At Imani Create, we are committed to delivering your creative tools and materials safely and on time. Please review our Shipping Policy to understand how we handle the shipping process for all orders.

1. Worldwide Delivery
We ship our products worldwide through trusted courier partners. Delivery times and availability may vary based on your location and local regulations.

2. Processing Time
All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you if a significant delay occurs.

3. Delivery Time
Estimated delivery time varies depending on your country and region. On average, deliveries may take:

  • Local/Regional Orders: 5–7 business days
  • International Orders: 10–20 business days

Please note that delays may occur due to customs, courier availability, or weather conditions.

4. Shipping Charges
Shipping fees are calculated based on your delivery location and will be clearly communicated at checkout. In some cases, promotional free shipping may apply.

5. Cash on Delivery
We only offer cash on delivery (COD) as our payment method. Please ensure that someone is available to receive and pay for the order upon delivery. Failure to do so may result in order cancellation or delivery delay.

6. Order Tracking
Once your order has been shipped, we will send you a shipping confirmation with tracking details, if available for your region. If tracking is not available in your area, you can contact us for delivery updates.

7. Undeliverable Packages
If a package is returned to us due to an incorrect address, unavailability of the recipient, or refusal to pay upon delivery, we will attempt to contact you to re-arrange shipment. Additional delivery charges may apply.

8. Customs and Duties
For international orders, import duties, taxes, and charges are not included in the product or shipping price. These charges are the buyer’s responsibility and vary by country. Please check with your country’s customs office for details.

9. Contact Us
If you have any questions about your shipment, delivery status, or shipping options, please contact us at:
[email protected]